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Shipping & Returns policy

Domestic

Shipping cost for clothing 

  • Standard domestic shipping is a flat rate $8 within Australia if under $100
  • Orders over $100 shipping is FREE :D

International 

International shipping is a flat rate of $20 or FREE for orders over $150.

  • All shoe orders, both domestic and international, will automatically incur a $20 shipping fee, even if you are eligible for free shipping. This is due to the weight of the items.

Standard shipping delivery will take 4-7 business days.

Express international delivery should take 2-4 business days between major metro areas.

  • Please note: delivery time may vary upon location.

Delivery time

Delivery time will depend on delivery destination. We ship from Sydney, Australia.

  • Please note: peak periods may take longer.
  • Parcels can be tracked here: https://auspost.com.au/mypost/track/#/search

Delivery for clothing

Courier used is Australia Post. ETA  Delivery time will take 2-3 days but note may take longer depending on location. Please note delivery time may be out of our control due to external courier.

Express should be next day delivery (orders made before 12pm)

Delivery for shoes 

Courier used is Australia post. Delivery time will take 2-8 days but note may take longer  depending on location. Please note delivery time may be out of our control due to external courier.

  • All shoe orders, both domestic and international, will automatically incur a $20 shipping fee, even if you are eligible for free shipping. This is due to the weight of the items.

NOTE: NO EXPRESS SHIPPING AVAILABLE ON SHOES sorry :(

    Returns policy

    We hope you love your Luna Pole Wear but we understand that sometimes buying garments online may be risky.

    To solve this issue, Luna Pole Wear offers a store credit for full priced items, if it is returned within 14 days after purchase. Only faulty items are eligible for a full refund.

    Please note: The cost of return shipping is not covered by lunapolewear.

    Store credit 

    To be eligible for a store credit, your item must be:

    • Unused and in the same condition that you received it
    • In its original packaging
    • Returned within 14 days of purchase
    • Bought at full retail price 
    • Store credits cannot be transferred to another person or account
    • Store credit will be in Australian dollars

    Faulty items

    Received a faulty item? Please contact us via lunapoleestore@gmail.com or message us on Facebook. You are eligible to receive a full refund for your item, if it is:

    • Faulty at the manufacturer's fault
    • Unused and in the same condition that you received it
    • It must also be in the original packaging.
    • Returned within 14 days of purchase

     

    Refund process 

    Please first notify us of your faulty return at lunapoleestore@gmail.com. Attach a returns label form and then post to:

    Level 1, Suite 3
    55 Parramatta Rd
    Lidcombe NSW 2141
    Australia


    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Cost of return shipping is not covered by lunapolewear.

     

    Please note: A returns label form must be attached to the returned package. Return label forms can be found here

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