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Shipping & Returns policy

Domestic Shipping 

Domestic shipping is a flat rate $8 within australia or FREE for orders over $100

International Shipping 

International shipping is a flat rate of $20 or FREE for orders over $150

Returns policy 
We hope you love your Luna pole wear but we understand that sometimes buying garments online may result may be risky. To solve this issue Luna pole wear offers a Store credit for full priced items if it is returned within 14 days after purchase. Only faulty items are eligible for a full refund. Please note cost of return shipping is not covered by lunapolewear.

 

Store credit 

To be eligible for a store credit your item must be
- Unused and in the same condition that you received it. It must also be in the original packaging.
- Returned within 14 days of purchase
- Bought at full retail price
- Store credits cannot be transferred to another person or account
- Store credit will be in Australian dollars

Returns

To be eligible return your item must be
- Faulty at the manufacturers fault
- Unused and in the same condition that you received it. It must also be in the original packaging.
- Returned within 14 days of purchase

Refund process
Please first notify us of your faulty return at lunapoleestore@gmail.com and then post to PO BOX 2015 Homebush west New South Wales 2140 Australia.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Note cost of return shipping is not covered by lunapolewear.

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